LPS Security and Saftey Makes News
Littleton Public Schools is recognized throughout the country as a top school district in terms of security and emergency preparedness.
Click on any of the links below to read the full article as it relates to LPS Security.
Industry Insights-ISC West, April 2007
Industry Insights @ ISC West
There’s no better way to learn about new and emerging security technologies, products and developments than at ISC West. We offer this additional insight into industry challenges, opportunities and trends, as described by dealers, end users and integrators.
End user security challenges differ by market. “Our main challenge in real estate development and management is leveraging technology to stabilize or reduce manpower costs,” says David Levenberg, vice president of security and loss prevention, General Growth Properties, Chicago. “Tenants pay a fixed amount monthly, and, even if expenses go up over a year, the money we collect does not.” Levenberg adds that one-size-fits-all solutions don’t work equally well in every sector. “We need partners who take time to learn our needs and our industry,” he states.
Guy Grace is director of security and emergency
preparedness for Littleton, Colo., Public Schools, a K-12 district with 17,000 students and 26 schools. His greatest technology challenge is ensuring schools are secured against outside threats. “We estimate 25 outside threat possibilities for every internal one,” he says.
Dealer and integrator challenges often relate to internal efforts that can make them more competitive and successful in a fast-changing marketplace.
“Johnson Controls has so many customer relationships around the world and such a broad range of offerings that our security services can get somewhat lost in the mass,” says Steve Thompson, director of fire and security technology for the Milwaukee-headquartered integrator. “Our greatest challenge is building awareness of our security technologies and services and communicating how we can provide comprehensive technical infrastructure for facilities inclusive of security.”
“Delivering great customer service drives everything in this industry from reducing attrition, recruiting dealers and differentiating one company from another to, ultimately, financial performance,” states Mike Haislip, president and CEO, Monitronics Intl., a Dallas, Tex., alarm monitoring company. “We’re focusing on enhancing internal systems to deliver great service.”
Brad Wilson, president of RFI Communications and Security Systems, San Jose, Calif., is focused on strengthening Team RFI so his staff continues to be a value-added partner and trusted advisor. “The technology being rapidly deployed today is outpacing its channels,” he notes. “There’s opportunity in leveraging technology such as IP video and video analytics with services and knowledge that help customers apply technologies appropriately. A key role for enterprise integrators is bridging the gap between the IT and physical security worlds and educating both on our solutions and value.”
Security dealers and integrators see business opportunities on the horizon in:
•The home security market: “We believe there’s a huge opportunity here” says Monitronics’ Haislip, “especially in intelligent home products compatible with security, such as heating and cooling, lighting control, integrated electronics and telecommunications and casual monitoring. Our goal is giving customers control over systems that provide a better life.”
•Large government and commercial markets: “We’re optimistic about profitable new business opportunities in these markets,” asserts Joe Nuccio, president and CEO, ASG Security, a Beltsville, Md., dealer, “especially for sales of integrated video surveillance and access control systems in the $100,000 to $400,000 range. Convergence is a reality today and I think this is the most exciting time in the alarm industry since I started in 1984.”
The Trends Ahead
Technologies and integration will be driving industry trends over the next two to three years.
According to Johnson Controls’ Thompson, “The security model is changing. Stationary guards vigilantly watching video monitors are being replaced by mobile forces that range throughout facilities and act on relevant data provided to them as needed. IP integrated security technologies and solutions have one goal: Getting the right information to the right people (wherever they are), at the right time—without overloading them with information.”
“The quick integration of IP video into access control platforms illustrates the trend towards more integration with open standards,” states RFI’s Wilson. “Another trend is more tiering of the dealer channel, á la Cisco’s Channel Partner Program, reflecting manufacturers’ need to work with integrators that have the people and skills to support their products.”
“We don’t live in an analog world any longer,” says ASG Security’s Nuccio. “Customers are moving to alternative technologies like VoIP to save money, but they don’t understand that these are not a secure way to transmit alarm signals. We need to communicate with customers so they inform us when they’re considering making a change—and we need to make sure our people understand the new technologies and communicate them effectively to customers and prospects.”
Littleton Public School’s Grace
is excited about biometric access control using fingerprints. “This can be huge for schools because it would make them more secure without creating a prison environment,” he says. “Students lose their access cards or pass them along to someone else. That can’t happen with a thumbprint.”
There’s much more market intelligence and product information on the ISC West show floor and in ISC Education sessions to help your company meet its challenges and take advantage of opportunities. In fact, whatever you’re looking for, ISC West has you covered!
Security Magazine, April 1, 2007
by Bill Zalud
April 1, 2007
It’s a partnership. Chief security officers, systems integrators and consultants agree: The more you know about each other prior to that final hand-shake, the better the decision. The better the decision, the longer a successful partnership will last.
Before a world-class project starts or a long-term relationship begins, there are hard questions to ask your integrator to guarantee business success and the boss’s pat on the back.
Skip Camp has been with his systems integrator a long time. How long? Well, when he first interviewed the integrator, Microsoft introduced Windows 3.1, Johnny Carson left the Tonight Show and Hurricane Andrew hit Florida.
Fifteen years later Camp, director of facilities management at Collier County Board of County Commissioners in Naples, Fla., maintains a deep, productive and satisfying rapport with Johnson Controls. A relationship record? Maybe. But there’s no doubt that Camp and chief security officers throughout the country have a greater chance at success if they do some hard-nosed homework before bringing a new integrator on board.
Heading an area that acquires property, oversees design, construction and maintenance as well as secures the government buildings, Camp’s reach is far indeed. With hundreds of buildings, the County geographically matches the state of Delaware.
“Our relationship first started with a comprehensive building automation system. Just before 9/11, we took a different approach to building management including everything that has to do with the buildings as well as security. Security has a major role but is also one of many elements,” commented Camp.
TRUST AND COMFORT
While systems integrators and facilities and security directors have identified 10 key questions to ask before starting a relationship, Camp boils it down to two words: comfort and trust.
“We would go to trade shows together,” pointed out Camp, as the integrator’s staff assigned to the Collier account got to know in detail the County’s needs, growth plans and culture. On the security side, the partnership started with card access control and video surveillance. Then about six years ago, things expanded. “I wanted a consultant, too,” said Camp. So Johnson Controls “became our consultant in addition to our technology provider. At that point, a true partnership was formed.”
The director of facilities management for Collier County aims for a one-stop source of product and advice, and he got what he wanted.
“Make sure you pick an integrator who can provide comprehensive services,” commented Camp.
“Instead of low bidding it, look for the qualifications, expertise and service supports so that as many of your needs are met,” added Camp. “And make sure the integrator can grow with you, too.” He also sees real value in an integrator who can supply products from a diversity of manufacturers and sources. “I secure courthouses, use metal detectors and have officer panic alarms, among other protection strategies. So it’s not just HVAC, security video and card access.”
How successful is the Collier County partnership? Skip Camp reports that his operation has become a constant destination for visitors from around the world as he shows off his security and facility technologies.
There is a dizzying array of exciting and emerging technology and neat ways to create “new-age” command centers but the right questions asked before the blueprints are drawn more often hit the levels of comfort and trust that chief security officers see as essential partnership factors.
Guy Grace shares consistency as a key integrator factor with Skip Camp.
“There are many factors that are important and must be evaluated before contracting with the security systems integrator. Number one: Does the integrator have a proven, consistent history in providing a quality system to the end-user?” commented Grace, director of security and emergency planning with the Littleton (Colo.) Public Schools.
Grace has a warning, though.
“Keep in mind that potential integrators can talk the talk, but can they walk the walk? The so-called walk would be that the integrator’s prior and current end-users are consistently happy with the end project,” added Grace.
“What this means is that the security executive will have to ask the integrator to provide a list of prior projects. The security executive would also ask the integrator if the key people working in his/her organization’s project had also worked on those prior projects. Obviously many integrators sub-contract and it is very important to ask about whom the sub-contactor is and hold them to the same standard as the main integrator.”
Prior client feedback is essential, according to Grace.
“The security executive would have to then make contact with his/her counterparts in the end-user organizations and get feedback on those projects. The number one question to ask those end-users would aim at getting an overview of what your colleagues are doing. Let them talk about their system. As professionals we all have pride about what we are doing and it never fails that we tell others about the good things that we are all doing when asked by a fellow professional. A personal view is the best feedback and many times it spawns other ideas,” pointed out Grace.
But then get down to business. “Afterwards get to the point and ask questions like was the project completed on time and at cost? Did the integrator deliver everything that was promised? How about contractual warranty repair issues? How was the integrator in meeting these issues? Was the system installed to standards? What would you do over again? How was the overall professionalism in the company? With the final question being, would you use the integrator again?”
Added Grace, “When you are done, look at your notes and be sure that the information you received is relevant to the project you are pursuing.”
CHECK BACKGROUNDS OF ALL WORKERS
After all of the above is completed, there are other unique security issues to consider.
“Since your organization values its security operations and is pursuing projects that will enhance security, the next question to ask is: Can the integrator not make you more vulnerable during and after the project? For example, if someone has any criminal intentions, nothing is better than knowing an organization’s physical security layout by installing it. Another factor: Do the people working on the system now bring a threat into your organization?” Observed Grace, “That’s why it is important that the integrator have stable, senior workman in all trades. In fact, for example, I would ask that the integrator to show clean background checks on all the employees involved from the accountant to the installer.”
With the contractual agreement, Guy Grace sees one key is pricing comfort for both partners. “Horror stories abound with integrators underbidding and end-users overpaying for projects. If you are both happy, the smoother things will go for you both. In addition, for the end-user, a very important point is to get the best warranty possible from your integrator. If you can get a 2-year or more warranty, do so. This also shows that the integrator will stand by his or her project,” concluded Grace.
There are even “before the dance begins” steps to take.
Roy Bordes has been in on the design and integration of hundreds of major security projects. He believes the chief security officer or security director needs to do some essential homework even before inviting in an integrator for a first talk.
“The security executive cannot talk to the integrator unless there is a good detailed specification of what the project entails and what is expected of the integrator from the standpoint of developing the system,” cautioned Bordes, president/CEO of The Bordes Group, which provides consulting services for clients requiring advanced technology integrated system designs.
IN-HOUSE TEAM INVOLVED
Bordes contends the security executive needs input from a minimum of three sources.
“Those sources include a technical source knowledgeable about equipment and how it operates; the enterprise’s IT director, who can provide input with reference to network capabilities and using that medium for video, data and signal transmission; and the director of facility operations for whatever sites are being secured. This person is always a wealth of information relative to the many questions concerning infrastructure capabilities on a site.”
Expectations should also be discussed.
“Unless a plan exists as to what is expected of the system, many of the features will be left on the table and it is very likely that the security executive will end up purchasing features in the future that actually reside in his existing integrated system but no one has told him,” contended Bordes.
The security systems design professional has his own set of questions to ask an integrator that Bordes feels are textbook perfect. They cover:
How long has the integrator been in business?
What is their capability to meet the project schedule?
Are they financially able to complete the project?
What is their relationship with the manufacturer of the technologies being specified?
Are their personnel certified and factory trained with reference to being able to integrate the technologies and sub-technologies?
Does the integrator have the ability to maintain and service the system?
Who are some other clients for whom they have installed similar systems?
To what extent can they identify and provide to the client new technologies that are developed after the system is installed?
What sub-technologies are involved and what is the integrator’s experience with these pieces of equipment?
Is the manufacturer of the systems willing to accept part of the responsibility to ensure the systems are operational?
Last but definitely not least, to whom is the system registered and does the client have the ability to purchase software upgrades directly from the manufacturer in the event the integrator goes out of business or “drops” the product line?
“Too many security executives think they can say, ‘give me a card reader here, put a camera there and make them work together.’ Unless they really are knowledgeable about the intricacies of getting this done, the results of their ‘integrated system’ will be less than acceptable,” warned Bordes.
Then again, some specialized systems integration projects cry for specialized integrators.
Cynthia Freschi knows that. As president of North American Video, she has integrated some of the largest, most complex security video installations at some of the largest casinos, for instance, throughout the world.
“Just like any relationship, comfort is a significant factor. Take the time to meet with prospective companies to get a better feel for who they are and how you interact with them. The more you can count on communicating clearly, which is a critical factor on any project, the better the chance of total success,” said Freschi.
For the crucial security video project at Wynn Las Vegas, Freschi had to factor in construction of the total facility. “Our biggest challenge during the security project was construction,” said Patricia Fischer, executive director of surveillance at Wynn Las Vegas. “Most of the equipment had to be installed after walls and ceilings were in place. A detailed plan had video surveillance and security equipment on site and ready to go when needed during various stages of construction.” And Freschi, along with John Phillips, the integrator’s technical director of western operations and gaming industry veteran, personally directed the project team.
That showed the devil in the details nature of systems integration.
When it comes to a commitment to service support, Freschi agrees with Littleton Schools’ Guy Grace.
PUT SERVICE PROGRAM UPFRONT
“We had to get buy in from our IT department,” said John McDonald, Northside Hospital’s director of security. McDonald’s long-time security systems integrator made that teamwork challenge a positive experience.
Observed Freschi, “In most cases, service is provided for limited terms after an installation is completed by the systems integrator and, to some degree, by manufacturers. However, long-term service should be planned at the onset of your project to assure that your system stays up and running 24/7. Ask your systems integrator for a service program proposal in your initial discussions.”
NAV’s Cynthia Freschi has a simple 13-step countdown for a security video integration project.
Determine coverage requirements / “zones of protection”
Assess situations / location
Evaluate specific needs / expectations
Review proposals and design parameters
Discuss / review short term and long term system objectives
Review additional system parameters – networking, satellite systems
Evaluate systems equipment and manufacturer recommendations
Review and approve final system specs
Enter installation phase; address concerns for new construction or rebuilds and need to work around
Commission the system – debug and get systems on-line
Train the staff
Establish system service and support
For Mike Havens, a security designer with HDR Architecture, chief security officers evaluating an integrator should take into consideration use of proprietary vs. non-proprietary systems. “Product manufacturers, designers and integrators have argued over the definition of ‘proprietary’ for many years. When considering facility and security systems, it’s important to consider the term as it applies to the products that are used within the facility. In a general sense, products that are available only from a single manufacturing source, aren’t installed or maintained by several integrators or cannot be purchased from multiple vendors fall into the ‘proprietary’ category,” said Havens.
PROPRIETARY VS. OPEN
Allowing an integrator to install proprietary products can cost in the future, even if it dramatically saves at first, according to Havens. “First, it’s likely that a limited number of integrators can work with a proprietary product. This can complicate future bidding processes. More importantly, a proprietary product’s manufacturer, and only that company, provides upgrades and maintenance. If that company goes out of business, their products — and the support for it — are no longer available.”
Havens also sees critical elements at the end of the integration process.
“It’s important that the systems integrator provide all required closeout documentation. This includes as-built drawings, equipment owners’ and maintenance manuals and other facility-specific schedules and manuals. These important documents should be stored in a location that’s readily accessible to security management and maintenance staff for future upgrades or renovations,” commented Havens.
The convergence movement also impacts the partnership between chief security officers and their systems integrators. “Convergence should meet business needs to reduce costs, share resources and improve efficiency, and at the same time, meet the standards-based requirements of the IT department,” said Michael Cation, CEO at NovusEdge, who sees multi-level convergence between physical and logical security but also between physical security and building automation.
SUPER INTEGRATOR SKILLS
If your enterprise aim is convergence, no matter if physical and logical security or physical security and building automation, make sure the integrator candidate is well versed in the details of this trend, according to Michael Cation of NovusEdge.
The “super-integrator,” contended Cation, is the firm that integrates security, building automation and IT operations.
Integrators who understand new government and industry regulations also have an advantage over others, according to some chief security officers touched by new regulations and industry requirements.
Security systems integrator Tom Keener, president and founder of Keener Technologies Inc. in Hawaii, took his knowledge of the Maritime Transportation Act, which also covers the U.S. Petroleum Industry’s coastal operations, to help The Gas Company of Hawaii harden the company’s offloading ports and terminals, which were identified as a major terrorist target.
Said Keener, “The system has saved The Gas Company several thousand dollars a year by displacing 24/7 security guards” while better meeting new homeland security requirements. The integrator set up the system to respond to DHS threat levels; to handle procedure changes; and the utility’s security executive can set so-called “time zones” by using the system’s command modes to allow only designated persons into the facility.
EXPANDING THE TEAM
Teamwork is both the foundation of the partnership between the security director and his integrator, as well as the basis for success as the team expands to include other enterprise players.
John McDonald, director of security at Atlanta-based Northside Hospital, knows best.
He has partnered for years with integrator Securitas Security Systems. But then the team had to be more inclusive. “We had to get buy in from our IT department. It marked a different way of doing business for us at the time. We were crossing into and sharing IT infrastructure for the first time. Due to the flawless execution of Securitas, it was and has been a positive experience. Other than that, we worked with facility services to pull cable,” said McDonald of a major security integration project.
Sidebar: A Partnership Is Honored
Perfect partnerships are not only good business but can also win national awards. The Sports Authority’s integrator/monitoring firm HSM Electronic Protection Services just won The First Line of Defense Award, a joint program of SDM Magazine, the sister publication of Security Magazine, and the National Burglar and Fire Alarm Association. First Line of Defense singles out the effectiveness of electronic security to prevent crime and catch intruders. Pictured are Terry Hodges (right), vice president for asset protection for The Sports Authority, inspecting a keypad at a Houston store with Gregg Oxfeld, HSM’s senior national accounts manager.
A strong relationship between The Sports Authority and HSM Electronic Protection Services has led to The First Line of Defense Award, a joint program of SDM Magazine, the sister publication of Security Magazine, and the National Burglar and Fire Alarm Association. First Line of Defense singles out the effectiveness of electronic security to prevent crime and catch intruders.
Steve McClain, senior vice president for asset protection, The Sports Authority, explained how his company selects companies with which it works. “One of the things we look for is a company that provides services where you come together and design the model that fits your company’s needs, not just a one-size-fits-all application,” McClain declared. “HSM…had a very strong customer service orientation. If there wasn’t something on the shelf that was readily available for us in our need to protect different things, we would work together as a team and create a design or product.
“We have specifications we have designed and utilized for all our stores, and a philosophy that surrounds it that protection systems should be designed to detect possible intruders early in the stages of an event,” he noted. “So we designed specifications that have layers of protection basically to give us an early heads-up.
“That’s done with motion detectors and contacts and (security video) equipment,” McClain noted. “We have some stores that have stronger integration capabilities than others. We do a risk assessment for stores based on the areas they’re placed in and the types of merchandise they handle. An example would be a facility that would sell guns, where we would have different protection capabilities.”
“There are a lot of talented people out there,” Gregg Oxfeld of HSM said. “The customer service aspect of follow-up and making sure that you provide your best job and to exceed the expectations of what you do in any facet of your life is the key to success.”
Oxfeld estimates HSM handles security for approximately 280 stores of The Sports Authority, which is approximately 70 percent of its locations.
Sidebar: 10 QUESTIONS YOU SHOULD ASK YOUR INTEGRATOR
1. Do you have the experience and expertise to become the single source of responsibility for design, integration, installation, commissioning and service? Do you have the experience and expertise with a wide variety of security, building automation and specialty systems?
The ideal integrator offers a comprehensive approach to creating and delivering diverse security and building systems tailored to meet your specific needs. This integrator should work with clients and suppliers to design and implement solutions that deliver simplicity of operation, enhanced effectiveness and cost-effective protection. This integrator needs to be the single source for turnkey installation and service of integrated systems as well as support for assessment, planning and design.
2. How do you as a systems integrator engage a systems project?
A relationship with a client typically begins at the very early stages of system design. The objective is to respect the project’s budget while meeting the needs of the facility’s prospective occupants. Involving the technology contractor early ensures that overall building architecture and systems are mutually supportive. The process results in streamlined systems that are efficient, optimized and future ready.
3. As a systems integrator, identify sources of potential cost savings.
An ideal integrator can help you make the leap into the future starting at the planning stage. They should begin with the future in mind. The ultimate function of the building should determine how it’s built; the ultimate goal of the project is growing your business. Taking a holistic view of your systems, the integrator should design and install technology to support your business objectives, not those of the design and construction team. These steps reduce infrastructure and system duplication, minimize risk and create better, smarter, more productive enterprise environments.
4. How deep and broad is your strength in computer and communications technologies?
Especially when working with your information technology area, an integrator that has computer and communications specialists – often certified through companies such as Microsoft and Cisco, to name two – talk the language of IT while naturally handling the electronic security aspects of the projects. It is better for your integrator to have such resources in-house. If not, get more details.
5. Do you have a national presence or close partners that can handle my needs across the nation or globally?
With an aim for a close partnership between you and your integrator that will last longer than, say, consultant advice, the ability to go to one firm to provide solutions, standardize systems, upgrade and provide maintenance without geographic limits is important. Even if you are not now spread out geographically, companies grow, acquire others or have to set levels of security at contractor sites or other areas.
6. What is your business philosophy when it comes to equipment selection?
Often the more types and brands of equipment your integrator handles or is knowledgeable about, the better. Proprietary approaches are yesterday’s way of doing business. Open systems, interoperability and scalability are essential today. Integrators that limit their selection may be as much working for the equipment manufacturer as for you.
7.What other enterprises are you working with? Please provide me with some client contact information at my level/title at those enterprises.
Talking with other clients can be educational. Make sure the references are at your level; colleagues are often more honest among themselves. Also explore the professional and technical organizations of which your integrator is a member. Those with a diversity of affiliations – security, computer, communications, users groups, etc. – show a commitment and knowledge base to handle the diversity of technologies involved in today’s security and building projects. Contact the appropriate people at those organizations to gather more information on your integrator.
8. Do you feel you offer competitive pricing?
For most chief security officers, pricing is not the only or highest factor. However, there should be competitiveness in pricing and it should be visible or provable.
9. What is your commitment to ongoing service after the sale? And what are the processes of that service and the depth of service staff within your firm?
Often service and maintenance are top concerns of chief security officers. Get a detailed idea of your integrator’s commitment as well as how he or she handles after sale problems. Also gather information on the depth, expertise and success of that staff when handling service issues.
10. Give me a few examples of “when things went wrong” and how you corrected them.
Any service provider will gladly talk about the winning relationships but it is often more telling to have your integrator talk about the problem projects, too, and how the problems were solved.
Who will be your key members assigned to work on my project? Give me some details of who they are, their skills and knowledge, areas of expertise and availability by me when I need them.
The more key people within the integrator company you know and of which you are comfortable, the better. Share with your team and get to know your integrator's team, in reasonable detail.
Sidebar: Try This Exercise
Getting to know each other is a two-way street. Cut down the hang-time with this exercise suggested by Jack F. Dowling, CPP, PSP, of JD Security Consultants.
“Both the integrator and consultant should be asked to explain three challenges they encountered in a recent project and how they handled these. This will furnish an idea of each partner’s ability to be flexible and demonstrate their problem solving skills,” advised Dowling. He also suggested the each should present some “what if” questions about the project to see how they would address these concerns and issues.
“Determining actual independence from any particular vendor should be a focus of the first meeting. The need to be objective and unbiased is important in the attainment of the most efficient and effective technology and system,” contended Dowling.
Sidebar: Don’t Have RFP Writing Experience?
Writing a Request for Proposal can prove to be difficult to say the least, especially if you have little or no experience with it. If you don't have RFP writing experience, hire someone who has, suggested Joseph A. DiDona, director, corporate security of The Reader's Digest Association. Or go to security colleagues in your industry or business and see if you can use his or her template.
Try an end-around to gather more data on the potential integrator. “Check with appropriate manufacturers to determine the integrator’s ability to provide service, the history between the manufacturer and the integrator,” pointed out DiDona. Geographic coverage for service is as important, or more so, than for installation at those remote sites.
“Ask the integrator if he or she is able to provide service to several geographic locations (if necessary) or have the capability to ‘partner’ with others who will be able to support remote locations,” added Joseph DiDona.
Bill is the Editor of Security Magazine, and he can be reached at (630) 694-4029.
Security Magazine 25 Most Influential
Mix of Admin Confidence and Security Tech in the Schools
|Guy M. Grace Jr.
Joining the district, the administration quickly recognized his security/law enforcement aptitude, promoting him first to Patrolman, Lead Officer, Security Coordinator and in 1999 Guy was appointed to head the LPS Security Department. Prior to employment with the school district, Guy had served in the military. After leaving the military, Guy was exposed to school security as a contract private security officer providing services to a school district in his hometown.
While serving in his position with LPS Guy has continued his education in human resource management, criminal justice and technology. Guy has received numerous awards and recognition for his service and creativity. In 2001 Guy was awarded the distinguished Association of School Business Officials International Pinnacle of Achievement Award. As an active member of the National Association of School Safety Law Enforcement Officers and the Association of School Business Officials International, Guy strives to improve school safety and security through shared resources, communication, and awareness. Guy also serves on several local and state emergency-planning committees where he offers valuable input and insight from a school districts point of view about security and emergency planning. Guy has also assisted in the designs of physical security programs for schools for LPS and other districts.
When I started in school safety as a contract security officer in 1988 my 1st exposure was to providing uniformed security at football games and school dances.
The events of April 20, 1999 changed my profession forever when the tragedies of Columbine unfolded. Every school district across the country was affected by this tragedy and since. Our focus now was visibility, violence prevention and realignment of our structures.
My duties have grown 10 fold since 1999. 9/11 and other events have even more affects on our operations than ever before. So far this school year since August I have worked seven days a week about 18 hours a day along with my fine security staff. The fact is a school emergency event in our country affects every other school district in the country in some way. In many ways all school districts are a large extended family. The tragedy that unfolded in Bailey, Colo., 32 miles away from us and Columbine High School the recent Amish School House Shootings I am, however, confident in the fact that I know that most security professionals across the country are doing the same thing that we are.
Guy M. Grace Jr.
Manager of Security and Emergency Planning
Littleton Public Schools, a suburb of Denver, Colorado
Security Magazine-December 2006 www.securitymagazine.com
Security: Solutions for Enterprise Security Leaders
Security: Solutions for Enterprise Security Leaders
A Partnership of Practicality and Innovations
|The Littleton Public Schools is proactive in planning and prevention. One example: the sense of teamwork instilled between first responders and the school district. We are confident that we can respond to many types of emergencies, said Guy Grace.
November 21, 2006
Guy Grace, Littleton Public Schools (Colo.) manager, security and emergency planning, works closely with Scott Murphy, superintendent of schools, and they view their shared mission and evaluate policies, procedures and technology innovations.
How do you work with your CEO or other top management?
The most critical area is that of communication and keeping the superintendent and the leadership staff informed about security and emergency planning; this happens 24/7.
The superintendent and leadership staff would expect no less of the security team. This puts me as security manager in a unique role with a wide variety of duties. For example, during the daytime I assist the schools with issues ranging from preparing incident reports to programming security cameras to coordinating and assisting a response during an emergency. At the end of a typical school day, security has addressed 12 incidents, at least half of which required communication to the leadership team.
The position requires that I be available to respond 24/7. For example, I always respond when there is a crime in progress on school grounds and or when a serious crime such as vandalism has taken place. Most vandalism to school property takes place after hours. In addition, sometimes our students become involved in situations off campus. For example, we have had children who have run away from home. As a result, our local police departments include the school district in the investigation because we can respond 24/7 and can provide key information that insures the safety of the student. It goes without saying that the superintendent and the leadership team want to be informed about what is going on when these incidents occur. When a school is burglarized at 1:30 am, both security and the police respond and the superintendent is fully briefed about the situation, as is the school principal. Sometimes these incidents result in property damage that must be cleaned up immediately after the investigation. The goal is for the staff and students to come to school and not even know a crime has been committed.
The superintendent also relies on my briefings so that he may alert Board of Education members about the incident and possibly address the concerns of a parent who saw the police cars around the school. He also takes a proactive approach and will contact me when he is concerned about a security matter. For example, he was concerned about the buildings over the 4th of July weekend. He contacted me on a Sunday afternoon; all he wanted to know was that we had implemented security precautions such as extra patrols. I know he knew that I had implemented extra precautions, but his call showed that he cared and that his mindset was in tune with what we are doing in the security office.
How do you work with your top security executive?
Scott Murphy, Superintendent:
|Security innovations including upgrades are an important part of the Littleton Public Schools plan, according to Scott Murphy, superintendent of Littleton Public Schools, and Guy Grace.
Guy Grace is incredible at what he does. And, because of this, we rely on him a great deal. Superintendents don’t like surprises. One of the things I value so much is the way Guy is able to give me daily briefings of the state of security throughout the district. He keeps me informed of incidents that students, parents and neighbors may have questions about, which helps me be prepared to answer those questions. He makes sure I don’t have surprises.
He is the center of the security command and control structure. He responds quickly and appropriately. Guy also has great relationships with local law enforcement. They work together frequently and regularly. Guy chairs our local interdisciplinary emergency planning team, on which many local law enforcement, health and emergency responders sit.
Guy is also a great strategist. We ask him to help us brainstorm issues that affect safety and security—to ask a lot of “What if…” questions so that we can be proactive as much as possible.
Guy also helps us communicate to our community effectively in times of crisis. He has a clear understanding of the issues, and he understands the role our director of communications must serve with the media in terms of representing the district in times of crisis. They have a great working relationship, and Guy is able to create a positive environment for her to communicate from, whether it is on or off school property, or from a law enforcement command center.
Security Magazine-November 2006 www.securitymagazine.com
ASBO Honors LPS Security Manager Guy Grace
2001 Association of School Business Officials Pinnacle of Achievement Award
Association of School Business Officials Magazine Article
Guy M. Grace Jr.
Manager of Security
Littleton Public Schools
School-based emergencies present an array of significant issues, particularly in our day and age. All educational entities are well advised to adopt response procedures designed for immediate, effective implementation.
Districts that don't yet have such a plan could benefit from the work of Guy M. Grace, Security Manager for Littleton Public Schools in Colorado, who site-specific emergency preparedness CD Rom project earned him a Pinnacle of Achievement Award.
Preparations for the project began in the summer of 1998. At that time, Grace embarked on a collaborative effort with Littleton's Assistant Superintendent, Director of Property Management Services, and Supervisor of Building Operations to compile site-specific data for facilities throughout the district. Their work resulted in a series of individualized, easy-to-use CDs for all of Littleton's schools and auxiliary buildings.
CD for emergencies security manager award
November 8, 2001
John Lloyd-Staff Writer
Guy Grace knows just about every square inch in all of the Littleton schools - 15 elementary schools, four middle schools, two charter schools, three high schools, and several alternative schools. And in a few months Grace, Littleton Public School's district security manager, and his security crew will know every inch, every nook and every cranny in all of the schools and district administration's buildings.
If the Littleton police need to know a specific classroom or rooftop of a certain school, if the Arapahoe County Sheriff's Office is wondering if there is a window access to Room 22 in Lenski Elementary School in the City of Centennial, if Littleton Fire Rescue firefighters want to know just to get into the basement of a building to reach the main water valve to shit it off, they can. Easily and simply.
It's the centerpiece of Grace's three-year long project - the LPS Emergency Preparedness/Response CD ROM for which he was awarded one of only three 2001 Pinnacle of Achievement Awards given nationwide and in Canada, sponsored by the Association of School Business Officials.
In essence, the CD gives law enforcement, fire departments and school personnel easy access to building floor plans, maps of the neighborhoods surrounding schools and administration buildings, and aerial photographs. It can also access weather channels.
School principals, SWAT team personnel and fire rescue members can access the information via the CD on their headquarter computers and laptops. Better yet, it can be downloaded into a palm pilot. And even better still, Grace and Security Facilitator Cathryn Niles have photographed and videotaped every elementary school in the district and transferred it to the CD. They are currently finishing middle and high schools, Grace said.
That's about 36 miles of school district, measured in a straight line, on CD. Every hallway, every single classroom, maintenance room, basement, rooftops, main entrance, back door, gymnasium, kitchens, main offices and the principal's office.
"The SWAT team needs information on the fly", said Grace, in security for 17 years, including a stint as a military policeman with the U.S. Army. He took over as the district's security manager in 1999 after 12 years with LPS. "They could pull out a palm pilot and see a picture of a classroom", said Grace. "An officer might say, 'I need to see classroom 20.' Click. It's in his palm pilot.
Begun before Columbine, the CD has been requested by dozens of city and county agencies from law enforcement to fire rescue to school districts from around the country. "Here, we've been working with the Littleton Police Department, the Arapahoe County Sheriff's Office, and Littleton Fire Rescue and of course the school district", Grace said. "We learned a lot as we went along, " he added. "We've taken hundreds of photos, hundred of videos."
The videos come with full narration, telling the user how to reach any particular location they wish to reach. "You know where you are all the time," Grace said.
"Suppose a hostage situation arises at an elementary school," Grace said. An officer, with the CD, could view the room, either photo or video. "He or she could know if there was cover in the room," Grace said. "He could know if there were concealment point, if there are windows. They could see, 'Maybe we can look through that window safely, or we can come in this way." And after hours, he said, it's dark. "Maybe you can't turn the power on," Grace suggested. "This gives you a lighted way." "With the CD," he said, "they have intelligence." All the walls and halls, bathrooms, and classrooms, offices and entryways should be photographed, filmed, narrated and Cd's by the end of the year, Grace said.
"We've kept it simple so everyone can use it. That's the key," he said, "simplicity,"
District's "virtual bulldog" bites crime
Littleton Public schools have a security system other districts envy. Its cameras sense motion and zoom in on culprits.
As Published By Karen Rouse
Denver Post Staff Writer
August 16, 2005
Littleton-In June, when a couple of late-night thieves decided to help themselves to construction materials at Field Elementary School, they didn't realize they were being watched by a "virtual bulldog."
As they drove onto school property, their vehicle headlights tripped the alarm in the Littleton School District's security office. Automatically, cameras monitored by a guard, zoomed in on the activity.
Despite the fact that he was sitting miles away, the guard was able to contact law enforcement officers without taking his eyes off the men as they loaded material onto their truck.
"It was a very quick action," said Guy Grace, manager of security and emergency preparedness for the district. "It provided evidence and information."
The $1.8 million security system was paid for as part of a 2002 bond package aproved by Littleton voters.
The system, which district officials began installing last school year, is in 18 schools and will be in all 26 district schools by November, Grace said. The project includes replacing all building keys with key cards with individual ID numbers.
The system-nickanmed "the virtual bulldog" by the district's security team-features camers that can sense motion and body heat, zoom in on license plates nearly a mile away and give district officials 360-degree coverage of school grounds.
It replaces an older system that relied on multiple black-and-white television sets that gave a grainy picture and required security staff to be at a school to witness a disturbance.
"We didn't have the ability to monitor 24 hours a day from one location," said Diane Leiker, district spokeswoman.
It has also made Grace the envy of others in the business of protecting students, staff and property at schools.
Larry Borland, director of school safety and security in the Douglas County School District and president of the Colorado Association of School Safety and Law Enforcement Officers, said that while the district has 500 cameras monitoring its properties, Littleton's system is more advanced because it is integrated.
When alarms are triggered in Littleton, the camera assigned to the alarm will rotate to focus on the trigger point, said Borland. In Douglas County, that must be done manually.
"I'm jealous of Grace's system, he said. "He's really ahead of the curve in terms of metro Denver, the whole state."
From the security office, where a wide screen can display activity at more than two dozen sites simultaneously, cameras captured a boy as he hurled a brick through a window at Lois Lenski Elementary School. The camera also documented a driver who stopped and urinated in a school lot and other break-ins.
And since the system was installed, Grace noted, kids don't seem to play on school roofs as much anymore.